Carman Auto Group Recognized for Marketplace Ethics by Better Business Bureau of Delaware



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For Larry Giacchino, president of 2011 Torch Award-winning Carman Auto Group, rule No. 1 of dealing with customers is to operate with integrity. “It’s a conscious choice we make and the best way to describe our business philosophy,” he says.

The Torch Award for Marketplace Ethics is given annually by the BBB of Delaware to recognize companies that set a higher standard for others in the way they treat their customers and employees, explains BBB of Delaware president Christine Sauers.

“Carman Auto Group has worked hard over the years to develop and maintain a reputation as a company with integrity that is more concerned with doing the ‘right’ thing than with making a quick dollar. Their mission is to provide the best service in terms of quality care to their valued customers at all times, ensuring complete satisfaction and customer loyalty,” Sauers says.

In addition to Carman Auto Group, BBB of Delaware Torch Awards were given in 2011 to Lessard Builders and Mid-Atlantic Waterproofing.

Larry’s father, Carmen, founded Carman in 1973 as Carman Lincoln Mercury. The company has grown to encompass three locations and four franchises: Carman Fiat, Carman Chrysler Jeep Dodge, Carman Lincoln and Carman Ford. Together the four franchises sell more than 250 new and used vehicles a month. The Carman Auto Group also includes a body shop, two service departments and two parts departments. Many of Carman’s 135 employees have been with the company long-term. “That’s one of the reasons our sales staff is so knowledgeable,” Giacchino says.

Nearly 40 years after its founding, Carman is still family-owned and operated by Carmen, director of Carman Auto Group, and his sons, Larry and Joe. Joe is the company’s vice president. “No matter when you come, you’ll always find at least one of us here, sometimes all three,” Larry Giacchino says. “I think that makes a difference. Larry’s son, Dan, joined the company five years ago, bringing to three the number of generations involved in the company.

Over the years, Carman has received many manufacturers’ awards for customer service and satisfaction. The company ranks in the top 10 percentile for customer sales and service satisfaction in each of its manufacturer’s groups. In 2010, Larry was honored as one of just 45 automobile dealers from 17,000 nationwide to be nominated for the TIME Magazine Dealer of the Year award. Nominees for the award are among the nation’s most successful auto dealers, but they must also be committed to community service. In addition to loaning a car each year for use by the Red Cross of the Delmarva Peninsula, Carman Auto provides cars for Delaware’s high school driver’s education programs. The company supports five Little League teams each summer, as well.

Despite the myriad awards the company has received, Giacchino says the Torch Award holds special meaning precisely because it acknowledges business integrity and comes from the Better Business Bureau, an organization that consumers recognize as being committed to marketplace ethics.

“We value our association with the BBB because we want people to know that we have high standards for our business and for customer satisfaction. BBB Accreditation is one way of getting the word out,” Giacchino says.

 

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February 2018

A winter warm up of colorful, vibrant paintings. Marlene Dubin - bold mixed media abstracts; Elaine Lisle - regional landscapes in oil; Mary Ann Weselyk – whimsical animals and still life...

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Cost: 10

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100 Station Ave
Oaks, PA  19456
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Sponsor: MarketPlace Events
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Cost: $10

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Cinema Art Theater
17701 Dartmouth Drive, #2
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Sponsor: Rehoboth Beach Film Society
Telephone: 302-645-9095
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Cost: $10-$15

Where:
Wilmington Drama League
10 West Lea Blvd.
Wilmington, DE  19802
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Mezzanine Gallery
Carvel State Office Building, 2nd Floor
820 N. French St.
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Sponsor: Delaware Division of the Arts
Telephone: 302-577-8278
Contact Name: Roxanne Stanulis
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Cost: free

Where:
The Station Gallery
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Where:
Gore Recital Hall
110 Orchard Rd
Newark, DE  19716
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Sponsor: University of Delaware Department of Music
Telephone: 130-283-12578
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Cost: Free

Where:
Mezzanine Gallery
Carvel State Office Building, 2nd Floor
820 N. French St.
Wilmington, DE  19801
View map »


Sponsor: Delaware Division of the Arts
Telephone: 302-577-8278
Contact Name: Roxanne Stanulis
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Cost: free

Where:
The Station Gallery
3922 Kennett Pike
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Telephone: 302-654-8638
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Cost: Call for cost.

Where:
Nanticoke Memorial Hospital
801 Middleford Road
Seaford, DE  19973
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Telephone: 302-629-6611 x2288
Contact Name: Nanticoke's Diabetes Education Department
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Cost: Varies

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Cost: Free

Where:
Mezzanine Gallery
Carvel State Office Building, 2nd Floor
820 N. French St.
Wilmington, DE  19801
View map »


Sponsor: Delaware Division of the Arts
Telephone: 302-577-8278
Contact Name: Roxanne Stanulis
Website »

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Cost: free

Where:
The Station Gallery
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View map »


Telephone: 302-654-8638
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More information

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301 Commonwealth Avenue
Claymont, DE  19703
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Telephone: 302.354.6726
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1810 N. Dupont Street
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Cost: Free

Where:
Unitarian Universalist Fellowship of Newark
420 Willa Road
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Cost: Free

Where:
Mezzanine Gallery
Carvel State Office Building, 2nd Floor
820 N. French St.
Wilmington, DE  19801
View map »


Sponsor: Delaware Division of the Arts
Telephone: 302-577-8278
Contact Name: Roxanne Stanulis
Website »

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Cost: free

Where:
The Station Gallery
3922 Kennett Pike
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View map »


Telephone: 302-654-8638
Website »

More information

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Cost: Free with Museum admission

Where:
Delaware Art Museum
2301 Kentmere Parkway
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View map »


Website »

More information

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540 S. College Ave
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Cost: $20 members; $30 non-members

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1810 N. Dupont Street
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Cost: $15 adults; $10 UD faculty/staff/alumni & seniors; $5 students

Where:
Gore Recital Hall
110 Orchard Rd
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Sponsor: University of Delaware Department of Music
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"What the water said…Flowers, Places, & Faces," an exhibition of watercolor paintings by Hugh Phibbs, will be on view in the Mezzanine Gallery from February 2-23, 2018. A free...

Cost: Free

Where:
Mezzanine Gallery
Carvel State Office Building, 2nd Floor
820 N. French St.
Wilmington, DE  19801
View map »


Sponsor: Delaware Division of the Arts
Telephone: 302-577-8278
Contact Name: Roxanne Stanulis
Website »

More information

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Cost: free

Where:
The Station Gallery
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View map »


Telephone: 302-654-8638
Website »

More information

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Cost: free

Where:
Concord Mall
4737 Concord Pike
North Wilmington, DE  19803
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Sponsor: American Association of University Women
Telephone: 302-428-0939

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Cost: Free with Museum admission

Where:
Delaware Art Museum
2301 Kentmere Parkway
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Website »

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Cost: Free to Members, $5 per child and one adult free for Non-Members

Where:
Delaware Art Museum
2301 Kentmere Parkway
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Cost: Varies

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Cost: 0.00

Where:
Bayhealth Kent General Hospital
640 S. State Street
Private Dining Room #3
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Telephone: 800-855-2CALLGA
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A winter warm up of colorful, vibrant paintings. Marlene Dubin - bold mixed media abstracts; Elaine Lisle - regional landscapes in oil; Mary Ann Weselyk – whimsical animals and still life...

Cost: free

Where:
The Station Gallery
3922 Kennett Pike
Greenville, DE  19807
View map »


Telephone: 302-654-8638
Website »

More information

The area’s largest sale of gently used books has been scheduled by the Wilmington branch of the American Association of University Women. The 49th annual Dollars for Scholars Used Book Sale, to...

Cost: free

Where:
Concord Mall
4737 Concord Pike
North Wilmington, DE  19803
View map »


Sponsor: American Association of University Women
Telephone: 302-428-0939

More information

This community-curated exhibition brings together three painters—Alan Soffer, Brian Dickerson, and Moe Brooker—who are attuned to harmonies and contrasts in abstract forms. Each artist...

Cost: Free with Museum admission

Where:
Delaware Art Museum
2301 Kentmere Parkway
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View map »


Website »

More information

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Cost: Free

Where:
Gore Recital Hall
110 Orchard Rd
Newark, DE  19716
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Sponsor: University of Delaware Department of Music
Telephone: 130-283-12578
Contact Name: Megan Everhart
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Cost: Free; donations accepted

Where:
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2301 Kentmere Parkway
Wilmington, DE  19806
View map »


Website »

More information

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Cost: 0 - $20

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Newark United Methodist Church
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